Frequently Asked Questions

Hooray Teams is a virtual event platform that helps companies host engaging, interactive team-building activities, designed especially for remote and hybrid teams. From hosted trivia games and cooking classes to wellness workshops and holiday parties, Hooray Teams offers a wide range of events that boost morale, strengthen team connection, and make it easy for HR professionals, managers, and event planners to organize unforgettable experiences.

To book a virtual team-building event, simply navigate to our Virtual Events page, select your preferred event, choose your preferred date and time, and add the number of participants. Double-check everything and make the payment. When the booking is made successfully, a member of our team will confirm your reserved slot via email. If you're uncertain about the event selection, please don't hesitate to contact us. Our dedicated customer service team will be happy to assist you in making the perfect choice.

Currently, our focus is exclusively on virtual team-building events, conducted primarily through Zoom or other video conferencing tools.

We have group events that cater to a minimum of 2 participants for non-kitted events and 5 participants for kitted events. Details regarding the minimum and maximum number of participants for each event can be found in the 'I'm interested in this event' box on the respective event pages.

If you wish to reduce the number of participants, please reach out to our event planners and discuss this at the time of booking.

Should you need to increase the number of participants after booking, kindly inform us, and we'll make every effort to accommodate your request. For events partnered with third-party vendors, we may need to coordinate with them for additional headcount.

You can change the date of your event up to 10 days before the original event date. However, please note that date changes are not applicable for kitted events.

Payments for events can be conveniently made through credit cards via our secure platform using Stripe. Additionally, we offer bank transfer options, for which you can contact Hooray Teams to make suitable arrangements.

We offer the flexibility of free cancellations or date changes up to 10 days prior to the scheduled event, ensuring peace of mind throughout your planning process. Please note that for kitted events, there is no option for cancellation once the kit is shipped.

To book your event, you need to make a payment for your chosen date and time, as well as the number of attendees. You can do that either through our website or directly with one of our event planners. After that, we’ll confirm the availability of our host and send you a meeting invitation with the joining link and any necessary instructions to join.

Each event can accommodate anywhere from 2 to 1000 participants, making it perfect for small teams or large groups.

We may have brochures or shareable materials available depending on the event you're interested in. Feel free to reach out with your needs, and we’ll do our best to provide helpful resources.

Absolutely. You can reach out to our event coordinators to customize your events or activities for the workplace to match our team’s theme or culture.

No. You will only need a device with a webcam and microphone connected to a stable internet connection to join the event.

No problem. Our host will catch up with them and ensure everything is running smoothly. If someone drops off due to tech issues, they can rejoin using the same event link.

Absolutely! Just share a few details with us, such as your team size, their preferences, and the occasion, and we’ll help you pick something that fits best.

Our events typically last for 60 minutes. However, we can customize the duration based on the team’s preferences.

We have real-time technical experts and staff available to troubleshoot any technical issues or glitches that may arise during the event.

No problem. Our events can also be hosted on Microsoft Teams, Google Meet, or other compatible video conferencing platforms. Just let us know your platform preference at the time of booking.

Yes. We can share short preview videos to give you a feel of how we run our events and what to expect.

Yes, all listed prices are inclusive of applicable taxes.

Our host and staff are present in real time to guide you through gameplay, assist you once your break room is assigned, or in other areas of the event.

Absolutely! Our host is happy to capture a group screenshot at the end of your virtual event. If you’d like, we can even take photos of specific moments during the activities or games. Just let us know your preferences in advance.

Yes, we can arrange to record the session—just let us know in advance so we can enable recording and share the file after the event.

Boxed or kitted virtual events are interactive experiences where participants receive physical kits tailored to the event in advance. These kits are shipped from our end and include materials for activities like crafting, cooking, or games, adding a hands-on element to virtual gatherings.

Once you have chosen an event and completed our booking form, you will be prompted to make a payment. After your payment is processed, you'll receive a booking confirmation. Our logistics team will then collect participant addresses for event kit shipment. We need a minimum of two weeks for preparation.

An event planner will contact you for any questions or customizations. On the event day, join the provided Zoom link, and our hosts will take care of the rest.

Once your payment is processed, you’ll receive a booking confirmation. We require a minimum of two weeks for preparation from the date of that confirmation.

Our return policy for kitted events permits changes or cancellations only before the kit is shipped. Once the kit is on its way, cancellations are no longer possible. Please make any adjustments or cancellations before shipping to avoid any inconvenience.

It's best to book for the minimum number of attendees you expect. This way, if more people join, it’s easier to adjust the billing for the additional participants.

We’ll track all shipments and notify you of delivery updates. If there’s a delay, we’ll do our best to offer a workaround for you.

Yes, we offer kit customization tailored to your team’s preferences and event goals. Whether it’s selecting flavors, colors, or materials, or adding themed items, we’ll do our best to match your team’s style.

Yes. The kits include an easy-to-follow instruction card or guide, so participants can understand how to use the materials.

Yes. You can customize the kits based on your team’s preferences. Just give us a heads up at the time of booking.

Yes. Our kits can be customized to suit the dietary needs of team members, including vegetarian, vegan, gluten-free, and alcohol-free options. If someone on your team has any allergies, let us know, and we’ll do our best to provide a suitable alternative.

Yes, we offer mocktail options for team members who prefer a non-alcoholic version. Just let us know at the time of booking.

Yes. We’ll do our best to adjust the logistics so kits arrive as close as possible to your preferred window.

We offer customizable kits that cater to various dietary needs, including vegetarian, vegan, gluten-free, and other preferences. Just let us know your team’s dietary restrictions when booking, and we’ll tailor the ingredients accordingly.

We request detailed information about any food allergies in advance. Our kits are clearly labeled with ingredient lists, allowing us to exclude or substitute specific items as needed.

Yes. Each participant can request for a customized kit tailored to dietary requirements. Whether it’s dairy-free, nut-free, or any other preference, we ensure everyone has what they need to fully enjoy the experience.

Yes. We provide plant-based alternatives and non-alcoholic options for tasting events. Please indicate these preferences during registration, and we’ll ensure that the appropriate kit is sent to you.

We recommend submitting dietary preferences and allergy details at least two weeks prior to the event to ensure there’s enough time to source and deliver customized kits.

If any last-minute information becomes available, please let us know as soon as possible. While we try our best to accommodate late changes, it’s best to submit details early to avoid any issues.

It depends on the experience. Some sessions are hands-on and interactive, while others are more tasting-focused or host-led with minimal prep. We’ll let you know what to expect ahead of time.

Most events only require basic tools, such as a stove, pan, knife, or mixing bowl. We’ll share a short list of essentials before the event so participants can be prepared well in advance.

Yes. If your team’s up for it, we can structure the session with a light competitive twist, such as adding in trivia, a plating contest, or a food display showdown. Just let us know in advance.

No problem. They can follow along, chat with the team, and enjoy watching the process. The experience remains interactive and enjoyable, even if someone isn’t cooking.

Yes. For tasting events, we often include pairing tips in the kits or offer suggestions during the event, whether it’s wine, mocktails, or snacks.

Yes. If your team wants to explore a specific cuisine or dish, we can suggest options and tailor the experience to suit your needs.

A virtual game is an online activity designed to bring remote teams together for a fun and engaging team-building experience. These games are hosted through video conferencing platforms, allowing participants to join from anywhere. They can include trivia games, scavenger hunts, escape rooms, murder mysteries, and other engaging activities.

A Zoom game typically involves participants joining a video call where they engage in interactive challenges, quizzes, or activities led by a host. The host can utilize Zoom’s features, such as screen sharing, breakout rooms, or chats, to facilitate the game.

Games vary in format but typically feature multiple rounds or segments, such as Q&A, image, and music rounds for trivia or themed puzzles for escape rooms. The game typically includes a general introduction to the gameplay, followed by clear instructions and guided support from a host to help all participants complete the game. Participants earn points or achieve objectives by answering questions and solving challenges.

All games are team-based to maximize engagement and collaboration among team members. Our events can accommodate from 2 to 1000 participants, making it perfect for any team size.

We offer a wide range of virtual games, including trivia, escape rooms, scavenger hunts, murder mysteries, bingo, and more on our platform.

Most virtual games require only a device with high-speed internet access, a video camera, and a microphone. The package includes game materials, digital platforms, and hosts.

Yes, many virtual games can be customized to align with your team’s preferences, themes, or specific goals, ensuring they meet the objectives of your team-building event.

Most virtual games typically last at least 60 minutes, though the duration can vary based on the game's complexity and the number of participants.

If a player loses connection, they can usually rejoin the game; however, they may not be able to pick up exactly where they left off, as the game is designed for group participation.

Virtual games help strengthen team bonds, improve communication, encourage collaboration, and provide a fun way to de-stress and connect with colleagues.

Yes, these activities cater to various skill levels, so whether you’re a beginner or an expert, you’ll have a great time sharing the experience with your team.

Our team-building games are designed to be fun and interactive, with live professional hosts guiding your team throughout the session to ensure maximum engagement.

Yes, our events and activities are inclusive for diverse cultures and global teams. We send a pre-event questionnaire to tailor the experience, ensuring all cultures are respected and everyone feels included. To find the best option for your team’s needs, please refer to our website or contact us directly.

The number of participants may vary by game type. Our virtual games can accommodate anywhere from 2 to 1000 people.

You will be billed for each additional person who joins the game. If the number of participants decreases, you can adjust the count up to a few days before the event and receive a refund for any unused spots.

We offer flexible pricing options to suit every team size and event type. Our individual pricing is based on the exact number of attendees, making it ideal for smaller groups. For larger groups, we offer group pricing tiers that scale with your team size. If you're planning a kitted event, bundling multiple experiences, we provide custom pricing tailored to your requirements.

We offer multiple pricing ranges based on the number of attendees. Our group pricing starts at -

• $249 for 1 to 20 attendees,
• $499 for 21 to 50 attendees,
• $799 for 51 to 100 attendees,
• $1,099 for 101 to 300 attendees,
• $2,500 for 301 to 450 attendees.

If your team size doesn’t fall within these ranges or you’re unsure which option works best, our expert event planners are happy to help you find the perfect fit.

Absolutely! If you’d like to start with a quick message or shoutout, just let us know, and we’ll work it into the flow.

Yes, you can choose your own teams. Just send us the list in advance, and we’ll organize the breakout groups accordingly.

Certainly! You’re welcome to source your own prizes to reward the winning team. We can also make the prize announcement extra special by arranging a fun spin-the-wheel or other creative ways to celebrate the winners. Just let us know your preferences.

Yes. Our hosts track scores in real-time and often provide fun updates throughout the game to keep things exciting.

Yes. If there's a tie, we usually include a quick bonus round or final question to break it, so there’s always a clear winner by the end.